For Shopify stores in the UK and US
Stop losing chargebacks you should have won.
Forward us Shopify’s chargeback email. Within one working day you get a ready-to-submit evidence pack. You check it, you submit it, and you keep everything you win back.
- No app to install
- No access to your store
- You approve every pack
Evidence pack
RB-0042 · Order #1047
- Amount
- £240.00
- Reason
- Not received
- Respond by
- 14 Oct
- Letter for Shopify's evidence box
- Tracking: delivered 2 Oct
- Proof of delivery photo
- Customer messages
- Refund and shipping policies
Pack in 1 working day
Always before your deadline
Flat monthly fee
No cut of what you win
60-day guarantee
Win back less than you've paid us? We refund the difference
Built on Shopify's guidance
Evidence matched to each dispute reason
See it in 30 seconds
From Shopify’s email to a ready-to-submit pack
The problem
Why good stores still lose chargebacks
You often have the proof. Getting it to the bank in the right shape, on time, is the hard part.
The proof is all over the place
Tracking in one tab, customer emails in another, policies somewhere else. Pulling it together takes hours.
The clock is ticking
Shopify gives you a deadline, usually 7 to 21 days. Miss it and you lose by default.
Apps take a cut
Percentage apps usually keep 20 to 25% of every chargeback they win back. The more you win, the more you pay.
How it works
Three steps. A few minutes of your time.
Forward the chargeback
When Shopify emails you about a chargeback, forward it to us with the order number, tracking and any customer messages. Screenshots are fine.
We build your pack
Within one working day you get an evidence pack written for that dispute reason: the letter, the files to upload and a checklist.
You check it and submit
Paste the letter into Shopify, upload the files and submit. Nothing goes to the bank without you.
Every dispute and deadline is tracked for you under My disputes.
What you get
A complete pack for every chargeback
Each pack follows Shopify’s own evidence guidance for that dispute reason.
A letter for Shopify's evidence box
Short and factual, with the strongest proof first.
The files to upload
What each file proves and where to find it.
A checklist before you submit
File types, sizes and your deadline, so nothing trips you up.
Gaps flagged early
If something important is missing, we tell you while there's still time.
Dear dispute team,
We are responding to the chargeback on order #1047 for £240.00, placed on 28 September 2026. The cardholder says the item was not received.
Royal Mail tracking shows the parcel was delivered to the cardholder’s address on 2 October 2026 and signed for.
The delivery address matches the billing address on the order…
A flat fee beats a cut
See what a 25% cut would cost you
Move the sliders to match your store. Our price stays the same whatever you win.
A 25% cut would cost
£250 a month
Rebuttal Core
£149 a month
You’d keep £101 more each month.
Core covers up to 10 disputes a month and Starter up to 3.
Pricing
One flat fee. Keep everything you win.
No setup fee and no percentage of your recoveries.
Starter
For stores with the odd chargeback.
£49a month
Up to 3 disputes a month
- An evidence pack for every dispute, within 1 working day
- Written for the dispute reason
- Deadline reminders and a live tracker
- You approve every pack
- No cut of what you win
- Cancel any time
Core
For stores with 5 or more chargebacks a month.
£149a month
Up to 10 disputes a month
- An evidence pack for every dispute, within 1 working day
- Written for the dispute reason
- Deadline reminders and a live tracker
- You approve every pack
- No cut of what you win
- Cancel any time
60-day guarantee. If the chargebacks you win with our packs in your first 60 days bring back less than you’ve paid us, we refund the difference.
Not sure yet? Get your first pack free. Questions? gabe@rebuttalsupport.com
Free first pack
Try it on your next chargeback, free
Tell us about your store. We’ll reply within one working day and build your first evidence pack free.
- A full pack, the same as paying customers get
- One free pack per store
- No card needed and nothing to cancel
Rebuttal is run by Gabe, in the UK. I check every pack before it reaches you. Questions? Email me at gabe@rebuttalsupport.com.
FAQ
Questions, answered
Got a chargeback open right now?
Send it over and we’ll build the pack free. You’ll have it within one working day.
Get your first pack free